Digital Banking FAQs

How do I enroll in Digital Banking?

To enroll in Digital Banking:

  • Click on the First Time User link in the Digital Banking login box on the website home page.
  • You will be asked to provide your Social Security number, member number, email address on file at the credit union, and phone number.
  • A security code will be sent via SMS text to you.
  • Once received, enter the security code number.
  • Follow the on-screen instructions and you will be on your way to Digital Banking from any device.

Where can I get DECU's Mobile App?

Download the new Digital Banking App at the:

*Message and data rates may apply.

 

I forgot my Digital Banking Banking password.

  • Depending upon your device, log in to our website on your desktop or open the mobile app:
    • Desktop Browser: Log in to www.deereemployeescu.com and select Log In and then select Forgot Username or Password
    • Mobile App: Open your app and select Forgot? Follow the onscreen prompts.
  • You may also contact Member Services at (800) 338-6739 for additional assistance.

Who can I call if I am having technical problems with Digital Banking?

Inside the Digital Banking App or when logged in via a desktop browser:

  • Select Support from the left menu and click Start a Conversation.
  • Or you may call us at (800) 338-6739
  • Email us at service@deereemployeescu.com
  • Or Chat via our website at www.deereemployeescu.com

How do I change my Digital Banking Password?

Within Digital Banking, click on your account profile settings:

  • Desktop Browser: From the left menu, scroll to bottom and click on your profile (name). Click Settings.  Click Security.  Select Edit Password.  Follow the onscreen prompts.
  • Mobile App: Select the menu in the upper left of your mobile device.  At bottom of menu, click on your name.  Select Settings. Select Security. Select Change Password and follow the onscreen prompts.

I am locked out or forgot my Digital Banking password?

Depending upon your device, log in to our website on your desktop or open the mobile app:

  • Desktop Browser: Log in to www.deereemployeescu.com and select Log In and then select Forgot Username or Password
  • Mobile App: Open your app and select Forgot? Follow the onscreen prompts.

Are all internet browsers compatiable with the new Digital Banking?

To support the security measures we put in place to keep your data safe, we require the use of a modern browser. As new versions of browsers are released, DECU’s Digital Banking Platform will deprecate support for older versions. We recommend ensuring your browser and devices are up to date. DECU’s new Digital Banking platform is supported on these browsers:

  • Google Chrome should automatically update and major updates are released approximately every 12 weeks. If Chrome is two versions older than the current stable channel version, DECU’s Digital Platform may deny it access.
  • Apple Safari is typically upgraded annually during the fall.  Approximately 60 days after a new version is released, DECU’s Digital Platform may deny older versions access.
  • Microsoft Edge will be supported at the latest version only. The Banno Digital Platform may deny access to older Microsoft Edge versions 60 days after a new version is released.
  • Mozilla Firefox should automatically update. If FireFox is two versions older than the current stable channel version, DECU’s Digital Platform may deny it access.

Note:  Internet Explorer (IE) is not supported.

Is there a session time limit?

You will be logged out after 10 minutes of inactivity.

Are my Digital Banking transactions secure?

Yes. Deere Employees Credit Union provides secure financial services through a protocol known as the Secure Sockets Layer (SSL).

  • This protocol prevents other computers from eavesdropping by encrypting all data transmitted between our site and your computer.
  • The Secure Sockets Layer sends your browser a signed, non-forgeable, digital certificate to validate our site to you.

How can I deposit checks without going to a branch or ATM?

You can deposits checks easily with eDeposits. For instructions on how to use this service, please click here.

Can I view my Mortgage Account and transactions inside Digital Banking?

Yes! Once inside Digital Banking, begin by:

  • Select Mortgage from Account or Dashboard.
  • Select Manage Account to view additional mortgage information.
  • Transactions and account details are viewable.
  • Click the back arrow to return to the previous Digital Banking page.

Note: Principal only payments are not available inside digital banking, contact mortgageservicing@deereemployeescu.com for help

How do I transfer to another financial institution using Digital Banking?

Select Transfers from the side navigation:

  • Select +External Transfer
  • Enter Account Name, Financial Institution Routing numberAccount  number 
  • Select Account Type Checking or Savings 
  • Select Submit 
  • You will receive a notification with further instructions to verify the small micro-deposits by the date indicated in the message. Within 1 to 3 days, you will see the micro-deposits in your account.
  • Select OK. 
  • Once the micro-deposits appear in the external account (at the other institution), simply enter the amounts and select Confirm 
  • You are now able to transfer funds to an account at another/this institution’s account without completing this verification process each time.

If another member transfers money into my account using Digital Banking, can they see my balance?

No, the person transferring the money to your account can not see any of your balances, transactions, or account history.

Can I print out my statement using Digital Banking?

Yes. If you have already enrolled in eStatements, begin by:

  • Select eDocuments from the left menu.
  • Select the document you wish to print or download.
  • Select View/Print and the document is downloaded to your device to view.
  • Select save or print.

Can I view a copy of my cleared check on Digital Banking?

You can view copies of your cleared checks by:

  • Click on the Draft # in your account history.
  • Optional: You can Tag and or Add Notes
  • Next, select View the check image.
  • If needed, you can even click on Ask us about this transaction and begin a conversation or call us with all details needed ready and available.

How do I make a Credit Card payment in Digital Banking?

While logged into Digital Banking:

  • Select Accounts
  • Next, select and click on your Visa card account from the left menu.  Your card transactions, if any, will display.
  • To make a Payment, select Manage Account. 
  • Select Make a Payment, and enter your payment amount and payment date.

If you have additional questions, please contact Member Services at (800) 338-6739.

How do I order checks through Digital Banking?

Once logged in to Digital Banking, from the left menu:

  • Select Accounts
  • Select Checking
  • Select and click the Order Checks button
  • To finish placing your order, follow the onscreen instructions.
  • To return to Digital Banking, click the back arrow

How much of my account history can I view in Digital Banking?

You may obtain up to  o12 months of activity through Digital Banking. You can also view up to 15 months of statements in Digital Banking if you are enrolled in eStatements.

In Digital Banking, is it possible to transfer money from my account at the Credit Union to someone else's account at the Credit Union?

Yes, it is. Once in Digital Banking, from the dashboard:

  • Select Member Transfer
  • Select Account to transfer from
  • Enter Member name to transfer to
  • Enter Member # to transfer to
  • Enter Account Type to transfer to – Share or Loan
  • Enter Share or Loan #
  • Enter $ Amount
  • Click Submit

What types of accounts can be viewed with Digital Banking?

You can view all of your accounts with Deere Employees Credit Union through Digital Banking.

Will I need to reschedule my pending bill payments or transfers in Digital Banking if I re-enroll using the "Forgot Your Password?" link on the login screen?

No, your pending Digital Banking bill payments or transfers will not be affected by re-enrolling in Digital Banking. Also, you will not need to update any of your Digital Banking preferences such as email address or statement preferences.

Best Practices

  • You will be logged out after 10 minutes of inactivity
  • Settings are available from the upper right or lower left menu by clicking on your name/image.
  • Use the back arrow in your browser to go to the previous page/screen.  Clicking X to close the window will close your digital banking session.
  • Update any account aggregator you may be using with your new Digital Banking login.

Personalize your Digital Banking Epxerience

Personalize your dashboard:

  • Click the within each menu tile.
  • Click Organize Dashboard
  • Click the six dot grid to the left of a menu tile to drag and drop into the position you prefer.

Personalize your account:

  • You can add a photo, image or logo to your profile.
  • Select Profile from the upper right or lower left menu.
  • Click on the pencil and add an image from your computer
  • Crop/adjust the image as needed and save.

Personalize Account-specific Message alerts:

  • Send Account notifications automatically to your mobile device or email.
  • Select Accounts
  • Select Account you prefer to set up an alert
  • Select Alert Preferences from the green button menu and follow the onscreen options to enable alerts

User Alerts:

  • Set up user alerts notifying you of logins, password changes, and more
  • Click on your account profile and then select the user alert(s) you prefer.
  • Select the delivery method you prefer to receive account notifications either enable SMS text or email delivery.

mText Banking service is no longer available.

Why does my PO mailing address not display?

  • Your physical address will display in Digital Banking.
  • If you need to update your address to a Post Office Box, you will receive a secure message conversation with further instructions. 
  • If using a Foreign or Military address, message us using the in-app conversation.
  • Keep your Profile address and other contact information up to date via desktop browser or mobile app by clicking your profile from the desktop sidebar menu, or in-app menu using DECU’s mobile app.

Where do I find Money Manager inside the new Digital Banking platform??

From the left menu, select Accounts:

  • Select a Share type such as Checking
  • From the green button menu, select Money Manager
  • Next, follow the onscreen instructions to enroll and aggregate all of your accounts into an all-inclusive view of your finances.

How do I view accounts I am joint on?

While logged into the Digital Banking App:

  • Click on the ^ (bottom left corner) of Digital banking app and click Add Profile. 
  • Enter Username and Password of the Account you would like to add (this account must also be enrolled in digital banking) and enter the security code sent to you. 
  • Set up a four-digit passcode. (Optional: Enable Face ID)
  • The four-digit passcode must be entered each time if Face ID is not enabled.