The Empeople Debit Card

Stay Informed With Card Controls Alerts

Stay informed and in control with real-time¬†Card Controls.¬†This feature allows you to lock or unlock your Empeople Debit card.¬† You can also set limits for your card that trigger alerts and blocks transactions‚Äďyou can do this for single transactions and monthly limits Also, set alerts for a specific transaction or merchant types and decide which should be allowed or denied. You can set up card controls within¬†Digital Banking.¬† You can also follow the steps here.

Fraud Alerts help you to manage your account activity and quickly identify potentially fraudulent transactions. When you provide us with your mobile number, we will automatically sign you up to receive automated alerts to your mobile device using Text Messaging and/or Pre-Recorded Digital Voice Phone Calls.

Enjoy the Benefits of Your New Chip Card:  Big Protection. Tiny Chip.

Now available are EMV Chip Cards offering you a new level of protection for your debit card transactions.  Chip cards are the latest in payment card technology, providing increased acceptance in the U.S. and around the world.  Chip cards give you an added layer of protection against fraud for purchases made at the Point-of-Sale and at ATMs.

If you ever have problems with your debit card or need to order a new card, we’re here for you, too. Just give us a call at (800) 338-6739.

How do I activate my debit card?

Dial (866) 985-2273 to activate your debit card.

  1. Enter last 4 digits of Social Security#
  2. Enter CVV2 value on back of card
  3. Enter card expiration date
  4. Enter your 4 digit PIN (Personal Identification Number)

If you are experiencing issues, please contact member services at (800) 338-6739 for assistance.

Are there currency conversion fees to use my Visa debit card internationally?

The Credit Union does not charge a conversion fee to use your debit card out of the United States.

What do I do if my Visa debit card does not work?

It is important for you to keep your contact information up to date. If there are suspicious transactions and our Card Services cannot contact you, the card could be restricted. If you have used an invalid PIN several times your card could be locked out. If you have reached your daily withdrawal limit, this could be another reason your card is not working. Please contact us at (833) 852-0085 or by sending us a message within Digital Banking.

My debit card is expiring. When I can I expect a new one?

The expiration date on your debit card means that it can be used until the last day of the month shown. A new card is ordered at the beginning of the month in which they expire and then it takes approximately 7-10 business days to receive them.

Can I change my Visa debit card PIN number?

Yes. Please dial (866) 985-2273 to activate your debit card.

  1. Enter last 4 digits of Social Security#
  2. Enter CVV2 value on back of card
  3. Enter card expiration date
  4. Enter your 4 digit PIN (Personal Identification Number)

If you are experiencing issues, please contact member services at (833) 852-0085 for assistance.

How can I get my PIN for my Visa Debit and/or my Visa Credit Card?

For Visa Debit Cards please call (866) 985-2273.

For Visa Credit Cards, please call Visa Card Services at (888) 886-0083.

Learn about our financial health programs

Discover how thoughtful financial support, one-on-one expertise, and responsive service can help empower you on your financial journey. Choose between two exclusive financial health programs based on your unique financial dreams.

Welcome to a financial partner that delivers great rates and exceptional service.